Privacy Policy

Privacy Policy 

This Privacy Policy explains how Ferilla Pte Ltd (“Ferilla”), collect, use, disclose and process your personal data when you: access or use our applications, websites, and services (including the Ferilla mobile application) (our “platforms”), or provide us with your personal data. In this policy, “we”, “us” or “our” refers to Ferilla. Please do not access or use our platforms or provide any personal data to us if you do not accept this policy. 

We may amend this policy from time to time without notice to you, in compliance with applicable laws or as we update our data usage and handling processes. The updated policy will supersede earlier versions and will apply to personal data provided to us previously. The updated privacy policy will take effect when made available to you through our platforms, including https://ferilla.com 

Collecting personal data 

We collect personal data that is relevant to our relationship with you. We may collect your personal data directly or indirectly through various channels, including when: 

1. you use our platforms and services, or express interest in doing so; b. you register an account with us through our platforms; c. you respond to our promotions, or subscribe to our mailing lists; d. you contact us or request that we contact you through various communication channels, for example, through our platforms, social media platforms, messenger platforms, face-to-face meetings, telephone calls, emails and letters;
2. images of you are captured in photographs or videos taken by us or our representatives when you are within our premises or attend events organized by us;
3. we seek information about you and receive your personal data in connection with your relationship with us, for example, if you are a user of our platforms, or if you are involved in providing any service, content, or material through our platforms;
4. you submit your personal data to us for any other reason.

Depending on your relationship with us, we may also collect your personal data from third party sources, including: 

1. our business partners, such as third parties providing services to us;
2. your family members or friends who provide your personal data to us on your behalf; and/or
3. public agencies or other public sources.

Our platforms may also contain or involve certain technologies that automate the collection of data (including personal data). These technologies include [cookies, web beacons and web analytics]. If you do not wish to have your data collected through such technologies you may disable the operation of these technologies on your devices (where possible), or you may refrain from using our platforms. 

The personal data we may collect from you depends on the purposes for which we will be using the personal data and what you have chosen to provide, and may include your name; image; credit card details; contact information (such as email address); IP addresses; and other information that may identify you. 

Providing personal data belonging to others. In certain circumstances, you may also provide us with personal data of persons other than yourself (such as your family members). If you do so, you are responsible for informing him/her of the purposes for which we are collecting his/her personal data and warrant that you are validly acting on his/her behalf to consent to your provision of his/her personal data to us. 

You are responsible for ensuring that all personal data that you provide is true, accurate and complete, and to inform us of any changes to your personal data. 

Your provision of personal data to us is voluntary and you have the right to withdraw your consent for us to use your personal data at any time by contacting us. Your withdrawal will take effect after your request is processed. However, if you do so, it may not be possible for us to fulfil the purposes for which we require the personal data, including providing services which you require from us. 

If you are a child, minor or not of legal age, please inform and seek the consent of your parent or guardian, before you provide your personal data to us. If you are a parent or guardian and you have reason to believe your child or ward has provided us with their personal data without your consent, please contact us to request for erasure of their personal data. 

What we do with personal data 

We collect, use, disclose and process your personal data where: 

1. you have given us consent;
2. necessary to comply with our legal or regulatory obligations, e.g. responding to valid requests from public authorities;
3. necessary to support our legitimate business interests, provided that this does not override your interests or rights; and
4. necessary to perform a transaction you have entered into with us, or provide a service that you have requested or require from us.

We collect, use, disclose and process your personal data for purposes connected or relevant to our business, including: 

1. facilitating your use of our platform and services, content (including video, audio, and other media content), and other material (including images and articles);
2. carrying out a transaction with you or on your behalf;
3. providing and maintaining our platforms and services, including monitoring usage of our platforms and services;
4. authenticating, operating and maintaining your user accounts on our platforms;
5. assisting you with your enquiries and feedback;
6. administrative purposes, e.g. accounting, risk management and record keeping, business research, data, planning and statistical analysis, and staff training;
7. security purposes, e.g. detecting, preventing and addressing security and technical issues related to our platforms and services;
8. conducting data analytics to enable us to improve our platforms and services;
9. i. managing and engaging third parties or data processors that provide services to us, g. IT services, data analytics, messaging marketing, and other professional services;
10. carrying out our legitimate business interests (listed below); and
11. other reasonable purposes related to the above.

Our legitimate business interests include: 

1. managing our business and relationship with you, and providing services to you, our experts and customers;
2. protecting our rights and interests and those of our users and customers;
3. preventing and investigating possible misuse of our platforms and services;
4. understanding and responding to inquiries and feedback;
5. understanding how our users use our platforms, and services;
6. identifying what our users want and improving our platforms, services and offerings;
7. enforcing obligations owed to us, or protecting ourselves from legal liability; and
8. sharing data in connection with acquisitions and transfers of our business.

If you have provided us with your consent, we may use your personal data for the purposes of marketing our products, events and services, and those of our strategic partners and business associates, for example, by sending marketing communications to you through various means including emails and push notifications through our platforms. In order for us to market products, events and services which are of specific interest and relevance to you, we may analyse and rely on your personal data provided to us, or data collected from your interactions with us. 

We may also collect, use, disclose and process your personal data for other purposes, without your knowledge or consent, where this is required or permitted by law. 

When using your personal data to contact you for the above purposes, we may contact you via e-mail, telephone or any other means. 

We will not contact you for marketing purposes unless with your consent, or we are exempted by applicable law from having to obtain consent. When contacting you for marketing purposes, we will not contact you through your telephone number, unless you have specifically consented to such a mode of communication. If you do not wish to receive any communication or information from us, or wish to restrict the manner by which we may contact or send you information, you may contact us. 

Disclosure of personal data 

We may disclose or share your personal data in connection with the purposes described above, including without limitation to the following parties: 

1. our related parties and business partners
2. third parties who provide services to us, e.g. content creation, IT services, data analytics and other professional services; and
3. regulatory authorities, governments or public agencies.

When disclosing personal data to third parties, we will (where appropriate and required by applicable law) enter into contracts with these third parties to protect your personal data in a manner that is consistent with all applicable laws and/or ensure that they only process your personal data in accordance with our instructions. 

Cross-jurisdictional transfers 

We may transfer your personal data in connection with the purposes described above: 

1. from the jurisdiction where it is collected (or where you are located) to any other jurisdictions that we operate in; and
2. to third parties in other jurisdictions.

Where we transfer your personal data across jurisdictions, we will ensure that your personal data is treated securely in accordance with this policy and applicable laws regardless of the jurisdictions they are transferred to. For example, we may enter into contracts with recipients to protect your personal data. You may obtain details of these safeguards by contacting us. 

Protection of personal data 

While we take reasonable precautions to safeguard your personal data in our possession or under our control, we cannot be held responsible for unauthorized or unintended access that is beyond our control, such as hacking or cybercrimes. We do not guarantee that our platforms are invulnerable to security breaches, or that your use of our platforms is safe and protected from viruses, worms, Trojan horses, and other vulnerabilities. We also do not guarantee the security of data that you send to us electronically. Sending such data is at your own risk. 

We retain your personal data only for as long as is necessary to fulfil the purposes we collected it for, and to satisfy our business and/or legal purposes, including data analytics, audit, accounting or reporting purposes. How long we keep your personal data depends on the nature of the data, e.g. we keep personal data for at least the duration of the limitation period for bringing claims if the personal data may be required to commence or defend legal proceedings. Some information may also be retained for longer, e.g. where we are required to do so by law.  

In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case we are entitled to retain and use such data without restriction, including for data analytics. 

Your rights 

Depending on the laws applicable to you, you may enjoy certain rights at law in relation to your personal data that we hold or control. Such rights may include: 

1. Access: you may ask us if we hold your personal data and, if we are, you can request access to your personal data. This enables you to receive a copy of and information on the personal data we hold about you.
2. Correction: you may request that any incomplete or inaccurate personal data we hold about you is corrected.
3. Withdrawal of consent: you may withdraw consent for our use of your personal data.

If you are resident in the European Union, you may also enjoy certain rights, including: 

1. Erasure: you may ask us to delete or remove personal data that we hold about you in certain circumstances.
2. Restriction: you may withdraw consent for our use of your personal data, or ask us to suspend the processing of certain of your personal data about you, for example if you want us to establish its accuracy.
3. Portability: you may request the transfer of certain of your personal data to another party under certain conditions.
4. Objection: where we are processing your personal data based on a legitimate interest (or those of a third party) you may object to processing on this ground.

If you wish to make exercise the rights available to you at law, you may contact us to do so. We may require that you submit certain forms, provide certain information (including to verify your identity) to process your request. Where permitted by law, we may also charge you a fee to process your request. 

We may be permitted under applicable laws to refuse your request to exercise your rights, for example, we may refuse a request for erasure where the personal data is required for in connection with claims. We may also refuse a request if you are seeking to exercise rights not available to you under applicable law. 

Questions or Complaints 

If you have any feedback or issues in relation to your personal data or this policy, we encourage you to contact us so that we can resolve your concerns. If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data protection regulator or authority having jurisdiction over us. 

Contact us 

You can contact us and Data Protection Officer (DPO) at tech_support@ferilla.com